الفهرس 
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Abstract
l11is ln!ervention study wa5 C()ndtlcted lo dclrmine thtl effcc! nf a management-
trn.inlns progr.un for head nun;es on the quality uf oorsing care rendc!’cd in Port Said
Oenernl Hospibtl. The sul:tlects of the study eonsi!:led of two gmups, !he first is head
nurses and their assiltttlnts {26) and the second is the pa1ients’ gnmp (106 paliunts), Datuete coieted by using pro/post format for head mwses: nnd their nssislant’l lo measure
the head nurses’ knowledge ahuut quality of con: and the managenrent process;
structurat Mandard sheet for head nurses; patient! observation checklist :md patient
satisfaction qucstimmnire to indicutc the outcome indicator for quality of care. 1hc
program was desigt¥:d and implemented after a pre test, then post test wa:’! done
immediate after ~he program, and during the foUow-up period (after Hnee months of
program implemenllltiott} ol1 tools were used ngnin to indk-Slk dre eftCct f,f the\
implemented program. According to tile findint;.<: of the study, it w::.s found thai almost’
all of the participants’ knowledge recorded :;alisfactory kwcl in the po:<:t test, whlk
turned throughout foltw-up to he les. than in the poB[ test Structurnl eriteri11 were better
fu1fi1Jed in all cornPQDCtlfS throughout f011ow~up compared !u bcfhre program
implementation. Considering fulfillment of outcome l”titP-ria, il dect’(’8.5e io rmtients’
complications and in case the level of patient ~tisfattion throu¢root fhllowup \
observed in relation W befon: program implementation.