الفهرس 
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Abstract
Conflict is a clash or a struggle that occurs when real or perceived threat or difference
exists in the desires, thoughts, attitudes, feelings, or behaviors of two or more parties.
This study aims to assess the types of conflict among staff nurses, identify conflict
resolution techniques used by head nurses, and determine for leadership style of head
nurses and relation between conflict resolution techniques and leadership style.
The study setting was in general departments in Al-Amery and Al-Nasr hospitals in
Port Said City on a total sample of 270 staff nurses and 36 head nurses. Results revealed
that total conflict among staff nurses was 21.9%, and the most common types were
disruption and competitive and intrapersonal, while interpersonal was less frequent.
Collaboration technique was mostly used as a resolution technique, while avoiding was
not utilized. Regarding leadership style of head nurses, the moderately participative and
democratic styles were mostly used. No statistically significant relationship could be
reve=1led between leadership style and conflict resolution technique.-