الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
Patient satisfaction with care is a useful measure that evaluates care, including the quality of care and provider-patient/client relationships. It has been used in medicine for several years, and, as reflected in the recent literature, is increasingly being used in dentistry. With the shift in medicine and dentistry to patients being “consumers” of care and the concept of “consumerism,” inclusion of patients’ opinions in assessment of services has gained greater prominence. Patient /client satisfaction measures the “process” of care, broadly defined as the professional activities associated with providing care.
Measuring patient satisfaction allows for evaluation of health systems, particularly comparisons between different models of care delivery. Patient satisfaction is a multidimensional concept. Some dimensions of dental care satisfaction that have been identified are technical or aspects of care related to the process of diagnosis and treatment; interpersonal; accessibility/availability; financial access; efficacy/outcomes; continuity of care; facilities; and general or attitudes about overall care.