الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
Quality improvement in healthcare today is going on at many levels, but is generally poorly coordinated. The patient’s perspective ought to be a key component of any quality improvement strategy. This study included measuring patient satisfaction in the outpatient clinics and inpatient department, and examining a sample of prescriptions. The following results obtained ” Patients were highly satisfied by health services except explanation of current condition by physician, explanation of drug use by the physician, privacy in the examination room, distance to the center and waiting time at the reception room, cleanliness of toilets, soap availability in the toilets. ” rapidity of admission time, adequacy of visiting hours, promptness with which physician respond to patient calls& needs, promptness with which they respond to patient’s calls& needs, nurses prepare patient for medical investigation, nurses accurately report patient complain to physician. ” After intervention: It was found that explanation of the current condition ?after intervention from (67.2%) (94.8%) during the post- intervention stage. Also it was established that (46.0%) of prescriptions had the date, (35.0%) of prescriptions had the name of the patient and (19.0%) of prescriptions had patient’s file number.